7. Cancellations
7.1 When a booking is cancelled and the bed/s are not re-sold, a percentage of the cost of the accommodation cancelled is forfeited to Gunuma as an administrative fee in accordance with the amount of notice given to the Administrative Officer, as follows:
Notice Percentage forfeited
− Four or more weeks 10%
− Less than four weeks but more than two weeks 25%
− Less than two weeks but more than 48 hours 50%
− Less than 48 hours (before 4.00 pm arrival) 100%
7.2 The cancellation fee (payment forfeited) is reduced by one-half where a cancellation creates a vacancy and the accommodation is re-sold, but will never be below 10%. If a partial or full booking is cancelled, members cannot book the same dates until a period of 7 days have elapsed. Members arriving at the lodge with substituted family members or guests who have not been booked in by the Administration Officer may be turned away by the Winter House Manager. Cancellation fees will be incurred for the person booked in who did not arrive at the lodge.
7.3 If a cancellation is caused by extenuating circumstances (such as illness, injury or a significant family event) the cancellation fee may be reduced to 10% at the discretion of the Committee in response to a written application.
7.4 A refund in respect of a cancelled booking may be made upon request, otherwise the amount involved will be held by Gunuma as a credit in the Member’s name.